At Liquid Planet, we seek to provide extraordinary customer service by creating relationships established on trust and loyalty with our customers. If for some reason you are dissatisfied with your purchase, whether it be with the product, with our customer service, or for any other reason, we offer a 30-Day satisfaction guarantee.
Returns and Refunds. Liquid Planet Online has a 30 day satisfaction guarantee. You may return most items within 30 days for a full refund. Returns received after 30 days from purchase will not be processed. Please e-mail us for authorization if you wish to return an item after 30 days. DO NOT SEND BACK ITEMS RECEIVED DEFECTIVE OR DAMAGED . PLEASE CONTACT INFO@LIQUIDPLANET.COM FOR INSTRUCTIONS.
Defective or Damaged Products. Inspect your product upon delivery. Defective items will be replaced when reported within five (5) working days at the manufacturer's or Liquid Planet's expense. Damaged item returns made between 5 and 30 days will fall under the Liquid Planet satisfaction guarantee. Returns after 30 days must be handled through the manufacturer.
- Send the item you wish to return via an insured and trackable carrier to:
- Liquid Planet Online
- 4685 Expressway
- Missoula, MT 59808
- You must include a copy of the receipt.
- You must include a note of explanation for the return.
- Returns are processed within 14 days of the receipt of the returned merchandise.
*You are responsible for items damaged or lost during shipping back to us. Please make sure to use an insured and trackable carrier.