FAQ’s


The website said I would get free shipping why did I still get charged?
Do you have a catalog?
If I buy in bulk will I get a discount?
If I want to ship 2 places but the total order is over 75.00 will I still get the free shipping?
How do I ship to 2 different locations?
Are Planetary Design products dishwasher safe?
Do you do printing and engraving?
Can I purchase your products wholesale?
My product arrived damaged what can I do?
I’m just not happy with my purchase can I return it?

The website said I would get free shipping why did I still get charged?
To get free shipping you must:

  • Sign up to be a citizen during checkout
  • Have more than $75 in your cart.
  • Choose UPS ground as your carrier
  • Be shipping to a destination in the United States

Does Liquid Planet have a catalog?
No we don’t have a printed, hard catalog at this time.

If I buy in bulk will I get a discount?
The only discount that we offer at this time is free UPS ground shipping on orders over $75 for people sign up for our Citizens of Liquid Planet newsletter.

How do I ship to 2 different locations?
You must place two separate orders.

If I want to ship 2 places but the total order is over $75.00 will I still get the free shipping?
Citizens will receive free UPS Ground shipping within the United States on any order over $75. Unfortunately orders going to two different places are considered two different orders and will only receive free shipping if they are over $75 by themselves.

Are Planetary Design products dishwasher safe?
Planetary Design recommends hand-washing their products. Though many people do wash the bodies of most products on the top-shelf of their dishwashwers, it is not recommended based on a few incidents of the high heat and water damaging the paint and/or the vacuum insulation properties.

Do you do printing and engraving?
Liquid Planet doesn’t do printing or engraving. Planetary Design will do printing on its products subject to setup fees and minimum case orders. Please contact them at sales@planetarydesign.com.

Can I purchase your products wholesale?
Liquid Planet Online does not offer products at wholesale pricing. However for wholesale inquiries on Planetary Design products please call 1.888.327.9908 or email sales@planetarydesign.com. For wholesae inquiries on Liquid Planet coffees, teas and syrups please call 1.800.519.0071 or email sales@liquidplanet.com.

My product arrived damaged what can I do?
We take great care in packaging your order however sometimes it gets damaged in shipping regardless. If this happens please send an e-mail to info@liquidplanet.com with your order number and which item was damaged. We will get another one right out to you and send a call tag for the broken one if necessary.

I’m just not happy with my purchase can I return it?
Yes you can return it within 30 days. Please see our return policy for more details.